Customer Service

At Gateway EDI exceptional customer service is paramount.

We provide:
• Accessible staff training - in your office or ours.
• Telephone support 24 hours a day, 7 days a week.
• Responsiveness to your telephone calls: 98% of all calls are answered by a customer service representative when you first call.
• Close monitoring of claims transmissions to minimize rejections and shorten turn-around time.
• Assurance of clean claims arriving at the payer: We own the responsibility for ensuring all clean claims we receive reach the payer.

What does this mean for you?

• Reliable service
• Less frustration
• Quick dispute resolution
• Improved cash flow
• Less time arguing with insurance companies
• Unmatched flexibility